Return Service

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Returns

We’re always working hard for our quality control, but sometimes things might slip through the cracks. If something wrong with your product, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact info@pocktusa.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in the original condition and in the original POCKT packaging.

Remember, all our products come with a 1-year warranty, so if something isn't as it should be, be sure to let our support team know via info@pocktusa.com
*If you are eligible, we’ll email a prepaid return slip to you.

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Exchanges

We would like to help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging.
Please reach out to info@pocktusa.com for help.