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While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. After you purchased on our website, we usually dispatch the orders in 1 full business day (Except Friday afternoon). Domestic shipping takes an average of 4-7 business days to arrive. During sales, shipping may take 7-10 business days. If you have any questions, don’t hesitate to contact us via info@pocktusa.com.
Yes we are shipping international orders. Free shipping is only for US orders. Worldwide shipments calculated at checkout. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.
Due to COVID-19, please be aware that some shipments may experience shipping delays more than usual. To accommodate for these delays our lost package policy has been extended to 15 business days!
Thank you for your understanding!
We’re always working hard for our quality control, but sometimes things might slip through the cracks. If something wrong with your product, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact info@pocktusa.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in the original condition and in the original POCKT packaging.
Remember, all our products come with a 1-year warranty, so if something isn't as it should be, be sure to let our support team know via info@pocktusa.com
*If you are eligible, we’ll email a prepaid return slip to you.
